FAQ

Have Questions? We've Got Answers.

Future Residents

Can someone help me find my new home?

Yes, our leasing team can walk you through current openings and photos. Use our contact form or call (612) 504-0227 and we'll help you find the right fit.

What happens after I apply?

Once your application is submitted, our leasing team begins reviewing it right away and will follow up with you personally within 24 hours.

Are your communities pet-friendly?

Yes! Our communities welcome pets. If you're considering a multi-floor community, our leasing team can help you choose the best floor for you and your pet.

How does the security deposit work?

Security deposits are typically equal to one month's rent. In some cases, a higher deposit may be required if qualification criteria aren't met. Our leasing team can explain the specific details for your unit.

Is storage or parking available?

Some communities offer storage units or garage rentals for an additional monthly fee. Availability varies by location. Just ask your leasing team.

Current Residents

How do I pay my rent?

Rent is paid through your AppFolio resident portal. From there, you can also view charges, submit maintenance requests, and communicate with our team, all in one place.

How do I submit a maintenance request?

Maintenance requests can be submitted directly through AppFolio. You can view both current and past requests under the Maintenance tab.

What can I expect after submitting a maintenance request?

Once we receive your request, our team works quickly to communicate with you and resolve it. Most requests are completed within 24–48 hours.

Who do I call in an emergency (e.g., no heat)?

Call us immediately at (612) 504-0227. We'll prioritize the issue and work quickly to restore service.

Does Ridgeview plow snow?

When snowfall reaches 2 inches or more, we'll plow your community and communicate the plan via email using the address on file.

What happens when my lease is ending?

About 60 days before your lease ends, you'll receive renewal options by mail and through your resident portal. You can review your options and let us know what works best for you.

How does parking work?

Parking policies vary by community and may be assigned or unassigned. Most communities require a parking pass. Your leasing team can confirm the details.

What if I'm locked out?

We use smart deadbolts to keep things efficient. First, check that the lock faceplate is positioned correctly. The keyhole should be at the bottom. If you're still locked out, contact us at (612) 504-0227 and we'll help.

Other

Need a rental verification for a former resident?

Please send rental verification requests to our office, and be sure to include a signed release of information from the tenant. We'll make sure this gets handled promptly during business hours.